In order to use the site you should be permit to use cookies by Sanoma and its partners. By continuing you agree to use cookies. More
Tillbaka till sökresultaten

Customer Support Advisor with Swedish language

Nordic Recruitment & Consulting Sofia

About the company

Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.

 

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

 

About the role

The Customer Care Representative  is the first point of contact for customers of an automotive company. He/She will provide inbound support to general queries & complaints and outbound support to specific campaigns. The primary contact method is telephone, but the CSR will also handle requests through other channels, e.g. e-mail, fax, etc. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in native language , have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers.

 

 Responsibilities:

 

Identifies the customer and understands the type of product owned and the support requested.

He/She will provide a suitable answer to successfully handle the case. If necessary, the Customer Care Representative escalates the case to the Team Leader or Client, as per the agreed processes.

In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.

Carries out specific outbound campaigns related with the client’s products/services and CRM strategy

Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call;

Validates customer service entitlements;

Assumes responsibility and ownership for all relevant customer cases;

Obtains accurate customer details and inputs and updates them accurately in the system;

Manages internal relationships positively;

Contributes positively towards the achievement of performance targets in all aspects of the team’s activities;

Use and improve Knowledge Bases through feedback;

Ensures through team work that all Service Level Agreements (SLAs) are met consistently.

 

 

Requirements:

 High School/GED

 Computer and Keyboard Skills

 Good analytical skills and technical knowledge

 Excellent customer handling skills

 Experience in a multinational environment would be appreciated

 Fluency in written and spoken Swedish & working level of English

 

 

 

Why to work for us ?

 

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

 

Competitive salary

A bright, modern and exciting place to work, with excellent staff facilities

 Performance related pay

 Voluntary Medical plan

 Life insurance

Annual reward and recognition events

Holiday pay

Team and Company events

 

 

 

Qualifications

 

Requirements:

 High School/GED

 Computer and Keyboard Skills

 Good analytical skills and technical knowledge

 Excellent customer handling skills

 Experience in a multinational environment would be appreciated

 Fluency in written and spoken Swedish & working level of English

942 dagar sedan

Sök jobb

Titta också på de här jobben:

Tillbaka till sökresultaten